Terms of Service &
Privacy Policy
Effective Date: August 2026
Terms of Service
1. Introduction
Welcome to Softage Labs. By engaging with our services or accessing our website, you agree to comply with and be bound by the following Terms of Service. These terms govern the relationship between Softage Labs and our clients, as well as general website visitors.
2. Client Rights & Master Service Agreements
All professional services provided by Softage Labs, including but not limited to custom software development, AI solutions, web and mobile app development, are subject to a specific, mutually agreed-upon Master Service Agreement (MSA) or Statement of Work (SOW).
- Intellectual Property Rights: All intellectual property rights, including the codebase and related assets, belong exclusively to Softage Labs, making Softage Labs the ultimate owner. These rights will only be transferred or provided to the client if they are clearly and explicitly mentioned in the finalized contract between Softage Labs and the client. In the event of any violation of these terms, Softage Labs reserves the right to take full legal action.
- Confidentiality: Softage Labs strictly adheres to Non-Disclosure Agreements (NDAs). Your proprietary business information, source code, and data remain strictly confidential.
- Deliverables: We guarantee that deliverables will meet the agreed-upon specifications detailed in the SOW. Post-delivery support and maintenance are governed by separate Service Level Agreements (SLAs).
3. Website Content & Copyrights
The copyrights and all other rights to content, images, photos, or other files on this website belong exclusively to Softage Labs or the specifically named owners. For the reproduction of any elements, the written consent of the copyright holders must be obtained in advance.
4. Disclaimer of Website Information
Softage Labs reserves the right not to be responsible for the absolute topicality, correctness, completeness, or quality of the general information provided on our public website. Liability claims regarding damage caused by the use of any website information, including any kind of information which is incomplete or incorrect, will therefore be rejected. All public offers on the website are non-binding. We reserve the right to extend, change, or completely delete parts of the pages or the complete publication without separate announcement.
5. Liability for Third-Party Links
References and links to websites of third parties are outside our area of responsibility. We decline any responsibility for such websites. Access to and use of such websites is entirely at the user's own risk.
6. Limitations of Liability for Services
While we strive for excellence and 99.9% uptime for managed solutions, Softage Labs is not liable for indirect, incidental, or consequential damages arising from the use of our software products, except where explicitly mandated by the governing contract (MSA/SOW).
Privacy Policy
Softage Labs ("us", "we", or "our") operates the website and services at https://www.softagelabs.tech. This section informs you of our policies regarding the collection, use, and disclosure of personal data, in compliance with international standards including GDPR.
1. Data Collection & Cookies
We collect information that you provide directly to us when you fill out a contact form, request a quote, or communicate with our team. This may include your name, email address, phone number, and project details.
Additionally, we use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent via our cookie consent banner.
2. Use of Information
The information we collect is used solely for the purpose of communicating with you, evaluating your project requirements, providing our professional services, and improving our Service via analytics. We do not sell, rent, or trade your personal information to third parties.
3. Service Providers & Analytics
We may employ third-party Service Providers to monitor and analyze the use of our Service, such as Google Analytics. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4. Data Security & Retention
We implement industry-standard security measures to protect your personal information from unauthorized access. For clients, all project data is secured within compliant cloud environments in accordance with the project contract. We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy or to comply with legal obligations.
5. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including the right to access, update, or delete the information we have on you, as well as the right of rectification and data portability. Please contact us to exercise these rights.
6. Disclosure of Data
Softage Labs may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights, or prevent possible wrongdoing in connection with the Service.
7. Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected such data without verification of parental consent, we take steps to remove that information from our servers.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us via our official contact form provided on our website.